Booking Terms
Short version: bookings are confirmed on WhatsApp, mobile Gauteng sessions need a 50% deposit, and 24 hours’ notice lets you move or cancel without losing it. Reflexology is relaxation and wellness therapy — it is not medical treatment.
1. Who we are
Sole Sacraty is a foot-focused reflexology practice operated by Siyabonga Blessing Nkosi, with a studio in Rustenburg and mobile sessions across Gauteng. Contact: +27 70 493 8532 or [email protected].
2. Services and prices
| Treatment | Duration | Price |
|---|---|---|
| Foot Reflexology | approx. 50 min | R350 |
| Hot Stone Foot Therapy | approx. 65 min | R450 |
| Couples Foot Ritual (two guests) | approx. 60 min | R600 |
| Hot stone add-on to the couples ritual | +15 min | +R150 per guest |
Prices include travel within Gauteng and Rustenburg. Longer trips may attract a travel fee, which we always quote and agree with you before the booking is confirmed. Prices may change, but never after your booking is confirmed.
3. Making a booking
Bookings are made on WhatsApp with +27 70 493 8532 and are only confirmed once we have replied to confirm the date, time and place — a payment on its own does not reserve a slot. Mobile sessions require a 50% deposit; Rustenburg studio visits are paid on arrival.
4. Payment
- Card through a secure Yoco link, SnapScan, bank transfer using details sent privately in your booking chat, or cash at the Rustenburg studio.
- All payments go to the Sole Sacraty business account. We never publish banking details online and never accept payment into a personal account — see our payment-safety guide.
- Please send proof of payment on WhatsApp or by email, with your name as the reference.
5. Cancellations, changes and no-shows
| When you tell us | What happens |
|---|---|
| More than 24 hours before | Free to move or cancel. Deposit is transferred to your new date, or refunded in full within 7 working days. |
| Less than 24 hours before | The deposit is retained to cover the reserved time and travel. |
| No-show, or nobody at the mobile address | The deposit is retained and the session counts as delivered. |
| We cancel or cannot make it | You choose a full refund or a new date at no cost. |
Arriving late shortens your session rather than the next client’s. If you are unwell, tell us — we would rather move the booking than treat you while you are ill, and we waive the 24-hour rule for genuine illness.
6. Mobile sessions — what you provide
Please have a comfortable chair or bed, a nearby plug point, and enough space for a foot bath and towels. We bring everything else. We may decline or end a session where the environment is unsafe, and the deposit is retained in that case.
7. Gift vouchers
Vouchers are issued on WhatsApp with a reference code, are valid for 12 months from issue, may be transferred to someone else, and are not exchangeable for cash. Any balance above the voucher value is payable at the session.
8. Health, safety and scope
- Reflexology is complementary wellness therapy. It is not a medical service, it does not diagnose, treat or cure any condition, and it does not replace advice from your doctor.
- We treat feet and lower legs only. We do not offer full-body massage of any kind.
- Please tell us before your session about pregnancy, diabetes or neuropathy, deep vein thrombosis or clotting disorders, open wounds, fungal infections, fractures or recent surgery. We may adapt the treatment, recommend standard reflexology instead of hot stones, or ask you to check with your doctor first.
- Please stop us at any point if pressure or heat is uncomfortable.
- Sessions are strictly non-sexual. Any inappropriate behaviour ends the session immediately, with the full fee payable.
9. Minors
Clients under 18 need the consent of a parent or guardian, who must be present throughout the session.
10. Liability
Nothing in these terms excludes rights you have under the Consumer Protection Act 68 of 2008. Subject to that, our liability arising from a session is limited to the amount you paid for it, and we are not liable for indirect or consequential loss. You remain responsible for disclosing relevant health information.
11. Your information
Handled as described in our POPIA privacy notice.
12. Complaints and governing law
Tell us first — message +27 70 493 8532 or email [email protected] and we will respond within 7 working days. These terms are governed by the laws of the Republic of South Africa.